transferring boosts to new ipad won't update

Question

It seems that this issue has been ongoing for a long time and other games have easily transferred totally to the new ipad, yet CC will not update my boosts collected, of which there were hundreds. It updated my levels, but have to go with no boosts. This is not really good enough for a game that supposes to be one of the best around. All my other games had no issues doing this, Gummy Drop transferred everything in total, why can't CC?

JulieO · Answer

Maybe its about time that King games got with the program and fixed this so players can transfer to new devices and not have to lose their saved boosts.  Other games can do it, yet they can't?  Makes no sense. Its not an impossible task for them to be able to incorporate this into their games.  The technology is able to do it.  I will use the boosts on my old ipad and then consider if I bother to continue playing on the new ipad, so luckily, I am not addicted to this game at all.

Creative_Elsa · Answer

Hi JulieO,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it here:  https://www.elsalanger.net/blog/where-did-my-free-boosters-go-on-my-mobile-device