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since wednesday night it has been acting strangely levels only go to 3830 and not 3845 on my phone
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Hi Courtney,
Please follow the steps on this link to help you get your progress back: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
If the troubleshooting doesn't work, in the last paragraph there is a "here' hyperlink. Click on it and complete the contact form. They can go into your account and manually add it back for you.
