candy crush saga won't load

Anna_Carriero

I press on the Candy Crush Saga icon and it loads OK. But then when I press PLAY it does not load the game it stays frozen on that page?

This has been happening since Oct 9 and I have lost all my boosters. can you please resistant earl my boosters.

I play on my IPad through my Facebook .

Thanks

Anna

Creative_Elsa

Hi Anna, are you clearing your history daily?  If not, let's try some troubleshooting tips.  Follow the steps here:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Whatever you do, do NOT uninstall the game from your mobile device because you will lose all boosters and lives.  You can read more about that here:  https://www.elsalanger.net/blog/where-did-my-free-boosters-go-on-my-mobile-device