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JEU TROP AVANCÉ POUR MOI

Youssouf_Moiha

Bonjour j'ai joué et un ami a voulu se connecter avec son compte facebook il s'est connecté j'ai perdu toute ma progression mais le probleme c'est que lorsque je me suis connecté avec mon facebook lasauvegarde est resté du coup je voulais vous demander si vous pouviez me remettre au niveau 180 sur mon telephone ( me descendre de niveau ) ou bien remettre la sauvegarde de facebook à zéro svp ? MERCI

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Creative_Elsa

Any lives and boosters are only saved to that device so that you can play the game offline. They cannot be transferred at all. In the last paragraph of that link it gives you a hyperlink where you can complete a contact form. Did you contact them? If not, here is the link and tell them that you want to be put back to level 180 and they can manually do that. Maybe you can ask them if they can put you back to the beginning if they can manually make a change. Here is the link: https://care.king.com/en/contact

Youssouf_Moiha

ok , can you transfert all items in my new account please ?

Creative_Elsa

Hi Youssouf, King cannot set you back to level 1. The only way that you can start the game all over again is not to play through Facebook or start a new account on king.com. But if you do start a new account please make sure that you don't ever sync it with your Facebook account because it will take you back to your current level.

Youssouf_Moiha

can you reset my stat please ? can i be lvl 0 please ?

Creative_Elsa

Hi Youssouf, please follow the steps on this link to help you get your progress back: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

Youssouf_Moiha

Hello , my friend took my phone and used facebook and play candy crush but when i took my phone and put my account , the progression was safe , and i was lvl 180 but now im lvl 761. i lost my progression now im lvl 761 can you help me to put my account lvl 180 please ? or can you reset all progression to my facebook account ? please ? i want to be lvl 180 or lvl 100 because lvl 761 its so hard for me thank you

Creative_Elsa

Hi Youssouf,

Thank you for your question. I’m sorry but for the moment King Care is only available in English and Spanish . Please visit the following site where you can check out the help and FAQ sectionshere: https://care.king.com/en/alphabetty-saga/unsupported-language