Why do facebook and cc not connect?

Jolandast

I can't play candy crush on facebook for a month now and i can not get a connection in de candy crush app with facebook.

_Elsa_

That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

_Elsa_

Hi Jolandast, where are you playing the game?  Computer?  There is an issue with the new Chrome version. Check more info there: https://care.king.com/en/candy-crush-saga/laoding-issue

It has been suggested that you use another browser instead.  Please try Opera or Edge.  Firefox had a bit of an issue recently so I'm not sure if it was resolved on this browser.  

Jolandast

Oke, that is one part of the question possibly answered. I hope the problem get's fixed. 

But why dous it not connect to facebook in the app on android?

Jolandast

Hi Jolandast, where are you playing the game?  Computer?  There is an issue with the new Chrome version. Check more info there: https://care.king.com/en/candy-crush-saga/laoding-issue

It has been suggested that you use another browser instead.  Please try Opera or Edge.  Firefox had a bit of an issue recently so I'm not sure if it was resolved on this browser.  

It didn't work on edge either.

_Elsa_

Try some of these troubleshooting tips first to see if that helps you:  https://care.king.com/en/blog/article/retrieving-your-game-on-an-android-device

Jolandast

I got a new phone and it still dous not work. I tried everything. 

_Elsa_

That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

Jolandast

That makes no sense on a mobile device!  Can you try not logging into Facebook and logging into the Kingdom instead?  I don't play any of the King games on Facebook because there are always a lot of problems.

That dous not solve the problem for me. Than i still can't recieve lives from friends. I am losing a lot of lives at the moment.......

_Elsa_

I passed your message along to a King Superstar so hopefully she can help you.

Laura_Grosvenor

Hi Jolandast! I am just jumping in to help Elsa out. Are you sure your FB version is up to date and you are connected to the Internet? I am struggling to think of why this might be happening, but my brains are mush right now lol. It is a quarter to eight in the am and I am not fully awake yet. Can you get back to me asap? Thanks!

Jolandast

Hi Jolandast! I am just jumping in to help Elsa out. Are you sure your FB version is up to date and you are connected to the Internet? I am struggling to think of why this might be happening, but my brains are mush right now lol. It is a quarter to eight in the am and I am not fully awake yet. Can you get back to me asap? Thanks!

hi Laura. I just checked and there are no update's for Facebook so i have the most up to date facebook app. I am on the wifi network and otherwise on the mobile network so that is defenetly not the problem.