Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Jelly and original Candy Crush are not connecting to internet

It is saying that they are not connecting to the internet. I have verified all of my connections and made sure all of my apps and devices are up to date as well. I do not want to lose any of my boosters as I have played a lot to get them. Please help me fix this as it has been many days of this same problem with no solution yet. Thank you.

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Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

I’m still having this problem. Is there anything else I can do?I’ve taken screen shots of what level I’m on and how many boosters I have. Please let know what to do. Thank you

Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Unfortunately none of that has helped. This happened when the newest update went through. I saw the main post saying that they were aware people were having connectivity issues. Then they said that they fixed it all but my games have not been fixed. My issue is not a Facebook issue. I actually have never connected my games through Facebook. I just use my email. I’ve never had a problem until now. What can I do next?

Creative_Elsa

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

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Accepted answers

All comments

Creative_Elsa

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

Smile927

Hi Smile927, see if any of this troubleshooting helps you get the game back: https://care.king.com/en/blog/article/retrieving-your-game-on-an-apple-device

I’m still having this problem. Is there anything else I can do?I’ve taken screen shots of what level I’m on and how many boosters I have. Please let know what to do. Thank you

Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Payment
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
Got Booster Wheel Jackpot, But It Didn't Include the 15min UFO
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Inventory/Boosters Lost - (Edited by CM: Under investigation)!
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…