Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi Kim,
Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep
If the troubleshooting doesn't work in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into your account and manually add your progress back.