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Game crashes

JGAtkins

My game forced me to sign into facebook which I finally did. Now when I get to the part where I click on the numbered game to play it, there is a phrase superimposed over the screen "friends make candy crush even sweeter. want us to connect you." Even though I am signed into facebook, when I try to proceed past this point, the game crashes and closes I have deleted the game, reset it, restarted computer, cleaned cache and cookies and it still won't work. Any ideas

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Creative_Elsa

Hi JGAtkins, you came up with a unique glitch! I never heard of that before! Could you please do a print screen and upload it here so that I have a better idea of what's going on? Here are some steps if you need help doing a print screen: https://www.take-a-screenshot.org/

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JGAtkins

I opened up facebook in the bing browser and the game was able to open that way. It still won't open in chrome. Thanks for your help. I would love to find a way to open it normally in Chrome, but am grateful for the workaround.

Creative_Elsa

Thanks for the print screen. By any chance, are you playing the game with the Chrome browser? There is a bad glitch using that browser and people are unable to connect to the game. You can read what Queen Mia wrote about it here: https://care.king.com/en/candy-crush-saga/laoding-issue

If you are trying it on Chrome, please try another browser to see if that disappears. Please write me back one way or the other because I have never seen this before and it could be something that needs to be reported.

Creative_Elsa