lost progress

Nicole_Peña

Hi

This I have asked for assistance before.  I lost about 500 levels and I have not heard back from anyone about what I can do to retrieve them.   I was on level 1639 now I am on level 1199, your app was deleted from my phone in error.  Please get back to me with some assistance.

Thanks,

Nicole

_Elsa_

Hi Nicole,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.