Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Syncing my Candy Crush on Android with any Facebook account resets all my levels back to 1!

Hi all,

Here's the thing: my mum reached level 1443 in Candy Crush Saga, and her Android tablet (Samsung Galaxy Tab 4) and her Android phone (Samsung Galaxy S6 Edge) were indeed synchronized together, but through an UNKNOWN Facebook account.

Indeed, when I click on the Facebook button, the app suggests to log in to Facebook, but the levels advance on both devices. I think this was because I synced her apps with an old Facebook account that has been deleted ever since.

Yesterday, I tried therefore to sync my mum's tablet with her new Facebook account, on both her new Samsung Galaxy S7 phone and her tablet, but - oh surprise! - instead of having level 1443, on both devices she was set back to level 1 !?!?!?!?

LUCKILY, I still had her game data on her former phone, the S6 Edge. Not wanting to take any further risks, I immediately rooted the phone and saved the app's data with Titanium Backup.

Then, I rooted both the new phone and the tablet to restore the game's data with Titanium Backup, and it worked!

However, I couldn't help notice, on whichever device, every time I try to sync those 1443 levels with ANY Facebook account, even an account that I never synced with Candy Crush before, I immediately get reset to level 1, so I have to restore the data with Titanium Backup again to fight against this!

I read this post: https://care.king.com/en/candy-crush-saga/facebook-sync-broken-since-last-update-how-to-get-it-fixed

And the solution is wrong, as I have on all devices the latest version of Candy Crush as of this day (19/10/2018).

Why the hell would King offer a Facebook sync if it is to push people to commit suicide out of reseting their game?My mum has been playing Candy Crush for years and she almost jumped off the window when she learned I lost her game progress. I was lucky enough to know to root Android and use Titanium Backup, what the hell would I have done otherwise?

Thanks for the help.

Kind regards

Accepted answers

Creative_Elsa

Hi Raikoryu,

Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.

All comments

TORINO

NAO

Raikoryu

Probably you already understood it, but I wasn't complaining about the game inside Facebook, but the Facebook option to sync the game on mobile. This option not only doesn't work, but can bring a lot of trouble. I'm just surprised King never disabled it since it "destroys" game saves...

Creative_Elsa

I can't even begin to tell you how long ago I stopped playing all their games through Facebook! I only play through the Kingdom and I don't care if I don't have a gazillion Facebook friends to give me lives. Facebook has too many issues but I think when they created the game Facebook was King's best alternative to get the game out there. Years later, it's just not working for them anymore. Thanks for letting me know that you found the best solution!

Raikoryu

Hi Elsa,

In the end, I managed to understand there seems to be an alternative to the Facebook sync, which is the "Kingdom Sync". I think your topics tried to say that, but I didn't understand it straight away.

In any case, I managed to register to Kingdom with my mum's e-mail, then I logged in on her new phone, and the sync occurred properly.

In the end, I would advise people reading this topic to NEVER use the Facebook sync, as it is completely bugged and will make you LOSE your game instead of SAVING it, however, the Kingdom account sync, using the orange button next to the Facebook one, seems to be a reliable alternative.

And I can only advise King to either fix or remove the Facebook sync from the app.

Thank you for your help, Elsa.

Kind regards

Creative_Elsa

Thank you so very much for typing all of this! I understand and empathize with your frustration and I really do appreciate you taking the time to think this through and write every single thing that should work and doesn't. I am going to elevate this to a King Admin who should be able to offer further help. But before doing this, in the last paragraph there is a "here" hyperlink and when you click on it you can complete a contact form. They can go into your account and manually add the progress back. I'll post the link here instead of you going to look for it: https://care.king.com/en/contact

There are employees there during the weekend so if you complete the form you should get an email back with a ticket number on it. If you do not hear back from them by Monday morning, please write back here and I will ask if a King Admin can go into your account.

Raikoryu

Hi Raikoryu,
Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.

Reported as "solved" wrongly.

Raikoryu

Hi, I put by mistake that your answer worked (and obviously, there is no way to revert that), but I have been through this completely useless page a thousand times already, as the whole web seems to point to it. But this tutorial is worthless, here is why:

"Whether you would drop your phone in the bath or fancy changing hardware, rest assured King has your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account."

>> Oh yeah? What if I didn't?

"The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!"

>> Oh yeah? Will rest assured that doesn't work properly apparently. Facebook resets my game. Now, what do I do?

"Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device"

>> Yet the same kind of crappy topic that points to a hundred links in chain until you get bored of wanting your answer, but oh well, let's give it a try.

Have you lost your levels or have a wrong profile in your game?

Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused.

Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile:

- Disconnect the game from Facebook

- Now, delete the Facebook App from your phone.

- Next, we need to go to Settings, then App Management, now chose the app and Clear Cache.

- Finally, open the game select "Connect", this should open a Google Chrome window for you to sign in to Facebook.

- Once you're back in you can reinstall the Facebook app if you like"

>> Didn't work, same result.

"If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

(which leads to: "How do I transfer my game progress to my new device?

Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device.

Enter your game on your old device.Back up your progress and connect to Facebook or to the Kingdom."

>> We're going round and round about the same thing...)

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you."

>> Yeah, well perhaps that's the only thing you should mention, cuz Facebook isn't helping much.

All this to say that very famous topic is off topic. Please give me more technical approach that could work.

Sorry about the irritated register, but I'm pretty much pissed as you could understand...

Creative_Elsa

Hi Raikoryu,

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Creative_Elsa

Hi Raikoryu,

All comments

Creative_Elsa

Hi Raikoryu,

Raikoryu

>> Oh yeah? What if I didn't?

"The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account!"

>> Oh yeah? Will rest assured that doesn't work properly apparently. Facebook resets my game. Now, what do I do?

Select this option if you are playing on an Android device

Select this option if you are playing on an Apple device"

>> Yet the same kind of crappy topic that points to a hundred links in chain until you get bored of wanting your answer, but oh well, let's give it a try.

Have you lost your levels or have a wrong profile in your game?

Sometimes especially if you are sharing your device or logging into several Facebook profiles, games can get tangled up and confused.

Worry not, as you can always disconnect the game app from Facebook and reconnect to the correct profile:

- Disconnect the game from Facebook

- Now, delete the Facebook App from your phone.

- Next, we need to go to Settings, then App Management, now chose the app and Clear Cache.

- Finally, open the game select "Connect", this should open a Google Chrome window for you to sign in to Facebook.

- Once you're back in you can reinstall the Facebook app if you like"

>> Didn't work, same result.

"If you're moving onto a new device make sure to check out our tips here on how to do it successfully.

(which leads to: "How do I transfer my game progress to my new device?

Before moving to your new device, you need to make sure you go through a few simple steps first. These steps will work either on an iOS device or an Android device.

Enter your game on your old device.Back up your progress and connect to Facebook or to the Kingdom."

>> We're going round and round about the same thing...)

If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you."

>> Yeah, well perhaps that's the only thing you should mention, cuz Facebook isn't helping much.

All this to say that very famous topic is off topic. Please give me more technical approach that could work.

Sorry about the irritated register, but I'm pretty much pissed as you could understand...

Raikoryu

Hi Raikoryu,
Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.

Reported as "solved" wrongly.

Creative_Elsa

Raikoryu

Hi Elsa,

In any case, I managed to register to Kingdom with my mum's e-mail, then I logged in on her new phone, and the sync occurred properly.

And I can only advise King to either fix or remove the Facebook sync from the app.

Thank you for your help, Elsa.

Kind regards

Creative_Elsa

Raikoryu

TORINO

NAO

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Support
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Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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