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Why did you change back to new candy crush when I said I cannot see it

Linda_Oram
Linda_Oram Posts: 10

Level 2

I complained that I could not see the new candy crush and you changed it back for me thank you, I could play it until now when you have changed it back to new format, why. I cant see please out the old format back

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Answers

  • _Elsa_
    _Elsa_ Posts: 37,342

    Hi Linda, are you talking about the old version with Flash vs the new version with HTML5 coding?  King cannot take you back to the old version.  Where are you playing the game?  Once you get to level 2825 you can no longer play the game on the old version.

  • Linda_Oram
    Linda_Oram Posts: 10

    Level 2

    The old version can be seen better for us old gimmers who need the characters bigger, Im only on 877, I need the old version please

  • _Elsa_
    _Elsa_ Posts: 37,342

    Who did you talk to that was able to change you back to the old version?  I just looked at your questions here and the only response that I saw was someone giving you a phone number.  The only way to get back to the old version is to play the game on king.com  Otherwise, all versions are new using HTML5 which includes this on mobile devices.

  • Linda_Oram
    Linda_Oram Posts: 10

    Level 2

    Ive tried King,com and it reverts back to the current version even if a new tab or if facebook is not activated, does anyone have a link to the old version for me?

  • _Elsa_
    _Elsa_ Posts: 37,342

    No there is no other old version available except on king.com.

  • Linda_Oram
    Linda_Oram Posts: 10

    Level 2

    I cant find the old version on king.com

  • _Elsa_
    _Elsa_ Posts: 37,342

    Hi Linda, I just forwarded your message to the King Superstars and maybe one of them will be able to offer you further help.

  • Linda_Oram
    Linda_Oram Posts: 10

    Level 2

    Thank you x

  • Lynette
    Lynette Posts: 7,076

    Hi Linda, it would help us a lot with troubleshooting tips for you if we know what device are you playing on? 

  • Linda_Oram
    Linda_Oram Posts: 10

    Level 2

    HP laptop

Hey! Would you like to give us your opinion?