Why Am I Getting "Video Not Available" Error Message When Playing Most Bonus Videos?

Hi RRudolphu2, I agree! I wish I knew another way to contact them and inquire about if there's an upcoming resolution/fix to this issue!

Thanks for the update/feedback Gregg. Really hope King could solve that, cause it is very frustrating and unfair to play Candy Crush wih this issue.

Hi Rrudolphu2, I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet, still experiencing this problem.

Hi guys...any news about it ? Still having the same issue in my Android phone.

Thanks!

Robert, where are you seeing this video? Is it just after you collect your daily bonus and the video pops up? Or is it when you are going to play a level and you have the option of trying to get that extra booster?

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

I just created a new inquiry/post regarding this issue entitled, "Still Getting Video Not Available Candy Crush Sega". Feel free to go to this post to add a comment to it...hopefully they'll find a resolution soon!

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

Hi Robert, No, Elsa answered once and has not again. Still an issue. I'm going to post a new inquiry about this.

Robert_Quesnel

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

Hi Gregg, you are the first player reporting this. Please try it again today to see if it works. It could be the beginning of a new glitch. I will keep my eyes open here for the next couple of days to see if anyone else reports this.

Hi Elsa, Thanks for your post. I tried again today, and sometimes the video does play, but other times I still get the "Video Not Available" Error Message. In addition, there's like 3 or so other inquiries about this. One a week ago asks, "Why wont the booster videos play on my android tablet?" Another asks (also a week ago), "Why are the 'videos unavailable' that provide boosters for the game..??" And still another a couple weeks ago asks, "Does anyone else keep getting the message video not available". I posted this new thread since I didn't see a resolution in any of these other posts. Your assistance in finding a resolution is greatly appreciated. Thanks again, Gregg

Hi Gregg, you are the first player reporting this. Please try it again today to see if it works. It could be the beginning of a new glitch. I will keep my eyes open here for the next couple of days to see if anyone else reports this.

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Hi Gregg, you are the first player reporting this. Please try it again today to see if it works. It could be the beginning of a new glitch. I will keep my eyes open here for the next couple of days to see if anyone else reports this.

Robert_Quesnel

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

Hi Robert, No, Elsa answered once and has not again. Still an issue. I'm going to post a new inquiry about this.

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet?

Hi guys...any news about it ? Still having the same issue in my Android phone.

Thanks!

Hi Rrudolphu2, I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet, still experiencing this problem.

Thanks for the update/feedback Gregg. Really hope King could solve that, cause it is very frustrating and unfair to play Candy Crush wih this issue.