Lost levels due to deleting Facebook account

Matt_Upton

I have lost all my levels! I had saved my levels to Facebook and now have closed that account and have a new fb account. I connected CCS to my new Facebook and lost where I was up to - level 1330! What can I do. It took years and lots of £ to get to the level I was on. Please help!

Creative_Elsa

Hi Matt,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.

If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.