In app purchase did not come through for candy crush

Question

I bought 100 gold bars this evening at 854 pm on oct 21st 2018

The purchase went through on my bank acct. but the gold bars did not post on the game. Please help  thx

Creative_Elsa · Answer

Hi Zach,

Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1