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Finished first in weekly challenge. Where is the chest?

Miyuki_Mai

I got ranked first within the weekly bonus game of Dexter stipe challenge. But still no prizes. It just starts a new bonus game. Just before the challenge ended i logged in again. I am sure i ranked first. Was not sure about the previous challenge i did with Denize's Star Dust, since i have not logged in just before challenge would end but only hours later. Possibly i could have made it to the top 3 with previous challenge. And i am sure i won first place with this challenge. Does not show where i was ranked because it just starts a new challenge. Is there anyway i can still receive my prize(s)?

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Miyuki_Mai

Staying logged in when the challenge is about to end does give me the possibility to collect my reward.

but...

If i log in after the challenge ended then it just shows a new challenge without the results of the previous challenge. It doesn't matter what position i would have within the challenge. So without being able to see where i am ranked i can't collect the reward.

I don't know if not being able to collect my reward after is connected to a similar problem with the treats calendar. All i get with the treats calendar is day one, do i log in the hours later i get to day two. But if i log in the next day it's day one again.

Playing challenges sometimes brings me back to where i started once i play just one level my challenge highscore shows up the right way. Maybe because i do clear out my cookies.

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Creative_Elsa

Thanks for posting the user ID #. She will be back in the office tomorrow.

Miyuki_Mai

Hi. My ID is 125311705107487.

Creative_Elsa

Ok I need you to do this for me please. I need your user ID # and here are some steps to help you find it: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it

Please post it here and I will elevate it to a King Admin in the meantime. I won't be online tomorrow so that's why I need you to post your user ID # here and I will send her a notice now to check it out for you tomorrow.

**Update - I just found out that it's a holiday in Spain tomorrow so she won't get this message until Thursday morning. I hope that you are ok with that**

Miyuki_Mai

I would appreciate that.

I play on my computer. Read about others having problems with the treats calendar. One of the answers to that is closing the browser or clearing the cookies may cause the calendar to reset because unfortunately the calendar feature is not stored in temporary data.

Creative_Elsa

You haven't mentioned where you are playing the game - computer or device? If you are clearing the history daily then it will stay at the first day because it doesn't know that you played the game before.

Regarding the challenge and you being the winner, I will try to elevate this to a King Admin to see if she can go into your account and see what happened. Please give her some time because they are very backed up so it might take a couple of days before she responds to you here.

Miyuki_Mai

Staying logged in when the challenge is about to end does give me the possibility to collect my reward.

but...

Playing challenges sometimes brings me back to where i started once i play just one level my challenge highscore shows up the right way. Maybe because i do clear out my cookies.

Miyuki_Mai

Hi Miyuki Mai,
To qualify for the reward, you must have been in the top 3 on the Leader Board at the exact time when the challenge finished. It cannot be at any point during the event. When it ends, you will be able to see where you ranked and then the rewards will be paid out. If you didn’t wait until the event ended, then you might have been bumped down in the rankings by others who played to the end. Please keep this in mind for future challenges!

That could have been possible doing the last challenge with Denize's Star Dust. Problem is that it does not show at all where i ended because it immediately starts a new one. This time doing Dexter Stripe Challenge having a huge lead with about 30 minutes before the challenge was about to end. A score over 7500 placing first, with second scoring around 2700 an third around 2500. Checked again 5 minutes after challenge ended to collect my prize, but it was not showing a message that the challenge ended or the ranking to be able to collect my prize. It just immediately started a new one. How can i collect a prize if it doesn't show the ending of the challenge? Maybe it's a bug?

Creative_Elsa

Hi Miyuki Mai,

To qualify for the reward, you must have been in the top 3 on the Leader Board at the exact time when the challenge finished. It cannot be at any point during the event. When it ends, you will be able to see where you ranked and then the rewards will be paid out. If you didn’t wait until the event ended, then you might have been bumped down in the rankings by others who played to the end. Please keep this in mind for future challenges!