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why does my candy crush on windows 10 say connection to facebook cancelled

Freddie_
Freddie_ Posts: 13

Level 2
in Support

I have lost my connection to facebook on my windows 10 for candy crush. all of a sudden when I try to connect to see how friends are doing or save progress, it says connection to facebook cancelled.

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  • _Elsa_
    _Elsa_ Posts: 37,020
    Answer ✓

    HI Freddie, it's a glitch and it was reported to the studio.  They are trying to resolve this now so hopefully it will be fixed soon.  In the meantime, can you play the game through the Kingdom?

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  • Jane_Ramsdell_Br
    Jane_Ramsdell_Br Posts: 1

    Level 1

    HI Freddie, it's a glitch and it was reported to the studio.  They are trying to resolve this now so hopefully it will be fixed soon.  In the meantime, can you play the game through the Kingdom?

    I'm having the same issue. Windows 10, connecting to facebook cancelled!
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  • KMac_2
    KMac_2 Posts: 4

    Level 1

    I finally figured it out. I read to fix the problem I needed to open Facebook and launch a Candy Crush game from inside Facebook. Then I was supposed to open the Windows 10 Candy Crush app and log in using my Facebook acct and my account would sync. Been getting the "Connecting to Facebook Cancelled" for a week.

    For those who have tried this, you can't use Facebook through a browser! You need to install the Windows 10 Facebook app and open a Candy Crush game from there. Then open the Windows store Candy Crush app and try again to use your Facebook login. You should be able to connect and sync. Whew! I was not giving up until I figured it out.

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  • _Elsa_
    _Elsa_ Posts: 37,020

    There is a Facebook app on Windows 10 that you can get from the Microsoft store?  If this is true then I am going to use your response and have other players try this.  Thanks!

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  • Graeme_London
    Graeme_London Posts: 96

    Level 3
    edited October 2018

    I tryed the Facebook app with candy crush games apps for Windows 10 a few months  ago and still got "Connecting to Facebook Cancelled" the way I solved it was to reset the app in programs and features then click on advance on game that's not connecting, and will then connect this may work for some players

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  • Freddie_
    Freddie_ Posts: 13

    Level 2

    HI Freddie, it's a glitch and it was reported to the studio.  They are trying to resolve this now so hopefully it will be fixed soon.  In the meantime, can you play the game through the Kingdom?

    After posting my question and reading Elsa's reply, the connection to Facebook suddenly starting to work again, and has worked since.
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  • _Elsa_
    _Elsa_ Posts: 37,020

    Thank you KMac and Graeme!  You are both a blessing to King games!  Now that both of you solved this I am going to create a post here on King Care so that others can follow your steps!

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  • _Elsa_
    _Elsa_ Posts: 37,020

    Update to KMac and Graeme, thank you so very much for posting what you did because I just created a blog and you can read it here:  https://www.elsalanger.net/blog/help-my-game-won-t-connect-to-facebook-on-windows-10

    I will probably be creating a blog for her too so that other players can get the wonderful fixes that you both found.

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