Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost progress, no help provided yet

I was using Candy Crush for a long time and was at level 1300. I connected it to Facebook since I was switching devices and wanted to save my progress.

Now, everything is gone. I had so many boosters and gold bars.

Tried contacting twice, haven't received anything.

Can someone help me? Otherwise I will just quit playing. No way I am going to start from level 1 again. Don't even understand why a simple option to connect and save progress isn't available.

Accepted answers

Sonal_Batra

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.

But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.

I really need the progress back so bad!

All comments

Creative_Elsa

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.
But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.
I really need the progress back so bad!

When you complete the contact form you will get an email telling you that they received your information. It will have a ticket number on it. But it's the weekend so don't expect an answer back today.

Sonal_Batra

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.

But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.

I really need the progress back so bad!

Creative_Elsa

Hi Sanal,

Please follow the steps on this link: https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back. If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink. Click on it and complete the contact form. They can go into the account and manually add the progress back.

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it here: https://www.elsalanger.net/blog/where-did-my-free-boosters-go-on-my-mobile-device

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Accepted answers

Sonal_Batra

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.

But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.

I really need the progress back so bad!

All comments

Creative_Elsa

Hi Sanal,

Sonal_Batra

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.

But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.

I really need the progress back so bad!

Creative_Elsa

I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened.
But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app.
I really need the progress back so bad!

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Pins are missing
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…