Re Installed game and lost everything

Harriet_Dunkason

Good Afternoon,

I was on level 1538 (can’t remember exactly) and I have reinstalled the app on my phone and I have lost all of my progress. It was connected to Facebook. Please may you reinstate my levels. 

Thank you.

_Elsa_

Hi Harriet,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.

_Elsa_

Hi Harriet,

Please follow the steps on this link:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep to get your progress back.  If the troubleshooting doesn't work, then in the last paragraph there is a "here" hyperlink.  Click on it and complete the contact form.  They can go into the account and manually add the progress back.