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I'm playing Candy Crush Level 3854, and when I play on mobile device: The frog never gets full. It works just fine on the computer, but not on smart phone.
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Hi Christine,
Let’s try some troubleshooting tips by following the steps on this link: https://www.elsalanger.net/blog/troubleshooting-tips
Scroll down to where you see the Android troubleshooting and follow the directions on there.
I would also like you to please check if you have the most recent version of the game.
On Android, Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the name.
That should resolve the problem, but if not, maybe it's a new glitch starting. I will keep my eyes open here in the next few days to see if others are reporting this on a mobile device.
