lives have disappeared

Sandra_McGaughy

Went on candy crush this afternoon to find all lives are gone.  Also not receiving lives sent by my friends.  I play on pc through google.  Any information on this, please?

_Elsa_

Hi Sandra,

I think there is a glitch on this.  Can you please tell me where are you playing the game - mobile or computer?  I am going to elevate this to a King Admin and she is going to report it to the studio.

_Elsa_

Update: Spoke to a King Admin and was told that something happened with Facebook yesterday and it wiped out the lives for some players.  King does not reimburse or replace lost lives so I regretfully have to tell you that you will have to start building them up again.

Rick_Furdal

Had the same thing happen to me. I had 100 lives, now I have 0. Also, no more lives or requests are coming in on my PC.  Very disappointed.

_Elsa_

Hi Rick, the studio is currently trying to find a resolution on this so hang in there!