not getting lives on candy crush saga

Tracie_Hiller

my friends are sending lives and they are showing but when I go into the game they are not there and I don't have full lives so should be able to collect them but I cant 

_Elsa_

Hi Tracie, a glitch was just reported for players losing their lives so is this what is happening to you too? 

Tracie_Hiller

yes the same thing is happening to me has been for the last 3 days now 

_Elsa_

Update: Spoke to a King Admin and was told that something happened with Facebook yesterday and it wiped out the lives for some players.  King does not reimburse or replace lost lives so I regretfully have to tell you that you will have to start building them up again.

Tracie_Hiller

4 friends just sent lives and im still not getting them and that was just now im not looking to be reimbursed etc just want the game to play how it should is all

_Elsa_

Hi Tracie, I thought the problem was solved yesterday but this morning I had a few members of my Facebook group saying that they lost them again this morning.  I have elevated it to King so it's a wait and see to fix it.

Tracie_Hiller

the problem still hasn't been resolved very very frustrating now 

_Elsa_

Update: this is still a glitch and the studio is trying to resolve it.  Hopefully they can find a fix soon.

Tracie_Hiller

its still not fixed and its glitching now grrrrr

_Elsa_

Hi Tracie, I was just told by a King Community Manager to create a question thread here on King Care because there are loads of complaints on this glitch.  She told me to gather them together and to direct the players to that thread so others could comment too.  Also she said that this question will be where she will post the progress on it.  

Here is the link to my question:  https://care.king.com/en/candy-crush-saga/why-cant-i-receive-lives-from-friends-1146687714

Please post your message on there and updates will also be posted there too.