Lost all my boosters when updated candy crush

Question

I lost all my boosters when candy crush got updated on my iphone.

Have a screenshot of the boosters i had till yesterday but today after the app got updated, i lost all my boosters.

please check and do the needful so that i can get my boosters back.

Creative_Elsa · Answer

On a mobile device it's difficult to upload a printscreen.  This is what a King Manager wrote:

“Upload from mobile devices can sometimes be tricky - not all mobile browsers are fully compatible. You might have to try with another mobile browser or alternatively upload the image to Google Photos, OneDrive, Flickr, Dropbox or similar and then post the image URL here.”

If you can get to any of those and upload it and then post the link here then I can see it.

CandyUser_2 · Answer

Hi elsa,

i can’t upload it on this page, there is no option to upload.

please share an email address so that i can forward the screenshots.

I saw other people saying that they got the same issue when the app was updated. Please do consider this request. I also had 10 lolipop hammer and 8 swap that was bought. This also disappeared during the update.

Creative_Elsa · Answer

Hi CandyUser,

Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost. For this reason, we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. You can read more about it here:  https://www.elsalanger.net/blog/where-did-my-free-boosters-go-on-my-mobile-device

If you would like to upload the print screen, I can forward it to a King Admin but can't guarantee that she can reimburse you.  It's going into the weekend and since they are in Spain it is now late afternoon so you might not hear anything before the beginning of next week.  But please upload the print screen here.