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Hi Kellie, are you playing on a mobile device, Windows 10 or a specific browser? I've been told to have the players do some troubleshooting so please see if any of this troubleshooting helps you: https://www.elsalanger.net/blog/troubleshooting-tips
I would also like you to please check if you have the most recent version of the game.
On Android, Go to Settings > application settings > manage application, then tap on the app. It'll say the version you are running under the name.
On Apple, Go to the App store > click on the game app, and it will say it under the name.
On Windows 10, Go to the Settings > click on the game > click on Advanced settings, then you will see what version you have.
Please let me know tomorrow if you are still having this problem. I'm wondering if this is a Facebook connection glitch.
This game has been loaded from facebook app that ive had for 5 years. Thanks Elsa .
Hi Kellie, where is this showing up on the game? Is it trying to connect? Please give me more information and where you are playing the game.
