i sent a message before about not recieving lives from friends

Carol_Phillips-2

the problem seemed solved for 2 days now again im not receiving lives requested from friends,please help

_Elsa_

Hi Carol,

This is a glitch that is being checked out.  I am going to ask you to please post a new message on a main thread question that I created.  This is where you will be seeing updates as the studio progresses with it. 

https://care.king.com/en/candy-crush-saga/why-cant-i-receive-lives-from-friends-1146687714