Lost Progress

CKennyCKenny Posts: 1
i have reinstalled Candy Crush but it has gone back to beginning 

Comments

  • EstefyEstefy Posts: 1
    edited January 31
    No puedo descargar candy crush saga en mi nuevo equipo Huawei Y7  2018

    (Unsupported Language)
  • ElsaElsa Posts: 18,710 Superstar
    Hi @CKenny,

    Please follow the steps on here to help you get your progress back.

    https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

    If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

    https://soporto.king.com/contact

    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


  • ElsaElsa Posts: 18,710 Superstar
    Hi Estefy,

    For now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language.  This message is being closed out so I suggest that you start a new message in English.   A second option is that you can complete the contact form from this link:  https://soporto.king.com/contact


    You can find out more about our Superstars here

    ❤️  Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.

    ❤️ Newbies, this is for you!  Check out all the King game contests here

    ❤️ Please check out the stories that I created here.


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