Game Progress Lost on Facebook

Amy_Deemer

I was at level 1520 something and now, my game is on level 6. I play on Facebook and have not tried to use any other account, don't play on my phone or a tablet...what can I do to get back to where I was? 

Creative_Elsa

Hi @lachapo,

Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please use this topic and subtopic.

Creative_Elsa

Hi @lachapo,

Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

Please use this topic and subtopic.