I purchased the $19.99 deal on candy crush and only received the gold bars none of the extras

I purchased the $19.99 deal on candy crush and only received the gold bars none of the extras 


  • Joseph45Joseph45 Posts: 1,563 Superstar
    Hello @BrandyNCase! What store did you purchase your item from? When you make a purchase, the payment is processed by the local App Store, eg. Google Play, App Store. If you purchased your item via the ITunes App Store, it is worth remembering that the charge for the purchase may not be applied until up to 10 days after you make the purchase. For addition details regarding this matter, please visit the Help Center in your Candy Crush Friends Saga game by clicking the settings button in the bottom left corner of the screen and clicking the blue question mark button. From there, scroll down to the article titled “Purchases and Gold Bars.” Then click on the article titled “ I purchased an item on my XXX Device but haven’t received it.” I hope this helps you! 
  • QueenMiaQueenMia Posts: 4,080 Community Manager
    Hey there @BrandyNCase and warm welcome to the Community!

    Please follow the steps on that link in order to solve your problem ;) 

    Have a fab Tuesday!

    Welcome to the King Community!
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