Landed On Jackpot, but did not receive the prize

brannume2003

please see pics.  I landed on Jackpot, but didn't receive Jackpot winnings 

_Elsa_

Hi @brannume2003, thank you for posting here in the community.  I will forward your message to the Community Manager but she won't see it until tomorrow.  I have seen this happen with a couple of other players too.  

_Elsa_

Happy Holidays to you too!  It's creeping up too fast!

_Elsa_

Hi @brannume2003, thank you for posting here in the community.  I will forward your message to the Community Manager but she won't see it until tomorrow.  I have seen this happen with a couple of other players too.  

brannume2003

Thanks Elsa for all your help.  Happy Holidays to you.  

_Elsa_

Happy Holidays to you too!  It's creeping up too fast!

bmfy02

This has happened to me twice now in the long time that I’ve been playing this game. The first time was a long time ago and I couldn’t figure out anyone to talk to about it and now it’s happened on Tuesday 12/11 @3:40 or so. I find it fishy that it would happen both times I’ve won and super disappointed that Candy Crush would do that considering the money I’ve spent over the years! 

Cezdiamond

Hi @brannume2003 I can see that our customer care team has compensated you for these rewards 

@bmfy02 I have added some goodies to your account as a gesture of goodwill for this! 

ChrisSS

I just came in to see if this happened to anyone else. It happened to me too, but didn't think of taking pictures.......

_Elsa_

Hi @ChrisSS, please keep the print screens in mind when you hit the Jackpot again and don't get what you are supposed to get.  If you need any help creating a print screen, you can follow the steps on this link:  https://www.take-a-screenshot.org/

ChrisSS

If I had thought about it, i would have done a snipit/printscreen and attached it to my post, but didn't think of it. I've been playing for years and that was the first time I ever hit the jackpot, so not thinking it's going to happen again.......

_Elsa_

Well now you know for future - always do print screens of everything, no matter what!

doreenvillarreal

This just happened to me too last week!!! It is so disappointing!