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Landed On Jackpot, but did not receive the prize
brannume2003
Posts: 7
Level 2
in Support
please see pics. I landed on Jackpot, but didn't receive Jackpot winnings 
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Best Answers
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Hi @brannume2003, thank you for posting here in the community. I will forward your message to the Community Manager but she won't see it until tomorrow. I have seen this happen with a couple of other players too.5
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Happy Holidays to you too! It's creeping up too fast!5
Answers
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Hi @brannume2003, thank you for posting here in the community. I will forward your message to the Community Manager but she won't see it until tomorrow. I have seen this happen with a couple of other players too.5
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Thanks Elsa for all your help. Happy Holidays to you.1
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Happy Holidays to you too! It's creeping up too fast!5
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This has happened to me twice now in the long time that I’ve been playing this game. The first time was a long time ago and I couldn’t figure out anyone to talk to about it and now it’s happened on Tuesday 12/11 @3:40 or so. I find it fishy that it would happen both times I’ve won and super disappointed that Candy Crush would do that considering the money I’ve spent over the years!1
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Hi @brannume2003 I can see that our customer care team has compensated you for these rewards
@bmfy02 I have added some goodies to your account as a gesture of goodwill for this!0 -
I just came in to see if this happened to anyone else. It happened to me too, but didn't think of taking pictures.......1
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Hi @ChrisSS, please keep the print screens in mind when you hit the Jackpot again and don't get what you are supposed to get. If you need any help creating a print screen, you can follow the steps on this link: https://www.take-a-screenshot.org/
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If I had thought about it, i would have done a snipit/printscreen and attached it to my post, but didn't think of it. I've been playing for years and that was the first time I ever hit the jackpot, so not thinking it's going to happen again.......
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Well now you know for future - always do print screens of everything, no matter what!
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This just happened to me too last week!!! It is so disappointing!
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