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Landed On Jackpot, but did not receive the prize

brannume2003

please see pics. I landed on Jackpot, but didn't receive Jackpot winnings

Accepted answers

Creative_Elsa

Happy Holidays to you too! It's creeping up too fast!

Creative_Elsa

Hi @brannume2003, thank you for posting here in the community. I will forward your message to the Community Manager but she won't see it until tomorrow. I have seen this happen with a couple of other players too.

All comments

doreenvillarreal

This just happened to me too last week!!! It is so disappointing!

Creative_Elsa

Well now you know for future - always do print screens of everything, no matter what!

ChrisSS

If I had thought about it, i would have done a snipit/printscreen and attached it to my post, but didn't think of it. I've been playing for years and that was the first time I ever hit the jackpot, so not thinking it's going to happen again.......

Creative_Elsa

Hi @ChrisSS, please keep the print screens in mind when you hit the Jackpot again and don't get what you are supposed to get. If you need any help creating a print screen, you can follow the steps on this link: https://www.take-a-screenshot.org/

ChrisSS

I just came in to see if this happened to anyone else. It happened to me too, but didn't think of taking pictures.......

Cezdiamond

Hi @brannume2003 I can see that our customer care team has compensated you for these rewards

@bmfy02 I have added some goodies to your account as a gesture of goodwill for this!

bmfy02

This has happened to me twice now in the long time that I’ve been playing this game. The first time was a long time ago and I couldn’t figure out anyone to talk to about it and now it’s happened on Tuesday 12/11 @3:40 or so. I find it fishy that it would happen both times I’ve won and super disappointed that Candy Crush would do that considering the money I’ve spent over the years!

Creative_Elsa

Happy Holidays to you too! It's creeping up too fast!

brannume2003

Thanks Elsa for all your help. Happy Holidays to you.

Creative_Elsa

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Creative_Elsa

Happy Holidays to you too! It's creeping up too fast!

All comments

Creative_Elsa

brannume2003

Thanks Elsa for all your help. Happy Holidays to you.

Creative_Elsa

Happy Holidays to you too! It's creeping up too fast!

bmfy02

Cezdiamond

Hi @brannume2003 I can see that our customer care team has compensated you for these rewards

@bmfy02 I have added some goodies to your account as a gesture of goodwill for this!

ChrisSS

I just came in to see if this happened to anyone else. It happened to me too, but didn't think of taking pictures.......

Creative_Elsa

ChrisSS

Creative_Elsa

Well now you know for future - always do print screens of everything, no matter what!

doreenvillarreal

This just happened to me too last week!!! It is so disappointing!

Cash and prizes
Why Can't we play candy 😕 😐 😫 😢 😪 😩 crush saga for cash 🤔 😆 😅 🤣 😄 😂 and prizes ? Come on guys 👦 💙 🙌 💪 👏 🙏?
Movimientos viendo anuncios
Antes veía anuncios y me daban movimientos. Ahora no¿Por qué?
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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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