How to retrieve highest level of old device in new device

Nishp

I got new iPhone. I tried to save my progress using facebook and email id. It saved two different progress in old and new devices. Old device saved the progress to the highest level I played but new device saved progress to level 11. Now even I try to log in using same facebook or email account to new device, it take me back to level 11 instead of taking me to highest level of old device. Please help.

_Elsa_

HI @Nishp,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact