I have lost my Candy Crush Saga progress

jameskelso

Hope you can help. I created a kingdom account on my android tablet to save my progress (email account james.kelso151238@gmail.com). Progress has not been saved and I have been reset to level 1.
Any help would be much appreciated.

_Elsa_

Hi @jameskelso,

Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact