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Why am I unable to purchase anything in store?

mcarreiro71

I have tried many times to purchase lives, boosters, etc in the store. However, I always get the error message "failed to contact store". Can you help?

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Cezdiamond

Are you experiencing a problem making purchases in other apps too?

Here are a few steps which fix the vast majority of connection issues:

The first thing to try is to disconnect your game from Facebook by logging out from the Settings menu.
Now close all apps and turn off your device. Leave it off for at least 10 seconds, then turn it back on again.
Then please check for any updates for your device and apps: https://support.google.com/googleplay/answer/113412?hl=en
After that clear the cache of the Google Play Store: Settings > Apps > Google Play Store > Clear cache
Now clear the cache of the game using this sequence: Settings > Apps > Game name > Clear cache
Make sure that the time, date and time zone are also correct on your device.
Check that you're in range of a Wi-Fi router. If you're using mobile data, make sure that this is correctly switched on from Settings > Mobile Data.
Now log back into the game, reconnect to Facebook and try again to connect to the store.

Please see the following page for more support in doing these steps: https://www.androidpit.com/google-play-not-working

JustPlaying

Hi @mcarreiro71 just to let you know they are still looking into.. I or someone will let you know as soon as we hear back. In the mean time I would keep trying especially if you are able to connect to a different network to try

mcarreiro71

This is what it looks like. Does this with any type of purchsse I try.

mcarreiro71

Yes there was a change. When I tried to go into tge store it just buffered. I didn't even get an error message. I left it for about 5 mins before closing it.

I am logged in through facbook.

JustPlaying

Are you logged in with a facebook or King account?

JustPlaying

After doing the troubleshooting including reinstall was there a change?

JustPlaying

Ok I will check with someone. In the mean time retry the troubleshooting here

mcarreiro71

When I go into game tools/settings in the actual app it says version 2.0.01.2

I don't know if that makes a difference.

JustPlaying

Did you download this game from the play store? You could make other purchases so do not think it would stop you here (I could be wrong and will ask someone)

mcarreiro71

No. It has never work with this game only. The version I have is 1.140.0.5

JustPlaying

Is this the first time making a purchase or has it worked in the past? What version of Candy Crush Saga do you have installed? (go to settings then apps click candy crush saga and scroll to the bottom) It sound more like a connection issue. I just tested on my S7 and was able to connect.

mcarreiro71

I am not sure if it makes a difference. But would would my county I am in (Bermuda) make me unable to make purchases? I have never had that issue before with other games. But I just trying to think of every possible reason.

mcarreiro71

Yes, I am able to access play store on its own and make purchases. I was on wifi but switched to data after it didn't work. It still did not work. I usually just use wifi. It is a very strong connection.

JustPlaying

Are you able to access the google play store on its own? Are you on Wi-Fi or data (try switching to the other). Google Play trouble shooting

mcarreiro71

I have tried all those things. I am on Candy Crush Saga on an android phone. Samsung S7 Edge.

JustPlaying

Hi @mcarreiro71

Which store are you trying to connect to (device/game)? Are you connected to internet with strong connection? Try turning off your device, restarting, connecting to wifi and try again.

mcarreiro71

This was insightful. However, it did not help. I am unable to contact the store at all to even make a purchase.

firebombmarkus

Hi @mcarreiro71 Welcome to the Community 😊 Please follow this link amd you may find solution there https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope it helps. If it doesn't please let me know so we can try something else. Have a great day!