Video not playing for bonses

Blacklr

Hello,
To win bonuses and play video is not working. The curtains open but the video does not play and I do not receive any bonus candies. It is making it hard to pass some levels without this help.
Can anyone help please. 

Elsa

Hi @Blacklr, I have seen a couple of other players reporting this.  I am going to elevate it to the Community Manager.

Blacklr

Thank you I will appreciate. The problem is taking away the enjoyment of the game and if you can do anything to help I will appreciate. Robyn. 

Elsa

Hi @Blacklr, I just heard back from the Community Manager and she said that the studio is aware of this and they are looking into this.  It's only affecting a small number of players.

Blacklr

I hope we can fix the problem ... thank you 🙏 

pacer25jones

I am not getting any video bonuses despite deleting and reinstalling app. Had this been addressed yet?

Elsa

Yes @pacer25jones, it was addressed to the studio a couple of weeks ago and we are all waiting for a resolution.  In the meantime, have you ever played the Sugar Drop Challenge?  You can win up to 13 free boosters every 8 hours.    Read more about it here:  https://care.king.com/en/blog/article/candy-crush-sugar-track-is-here and if you want some of the best levels to play the sugar drop challenge check it out here:  https://candycrushsagaallhelp.blogspot.com.es/search/label/Sugar%20drop%20challenge

Don't wait for the video to start working because you only get 1 booster so try the sugar drop instead for up to 26 free boosters daily.  Yesterday I got 5 gold bars with the sugar drops.

 

JEWELYS

Videos were working a couple of days ago for me but stopped like others reporting.  Reinstall made no difference. Black screen with x...