🚨 Are you experiencing issues with the game? Check here before posting in Support!

QueenB

Are you experiencing issues with the game? 

Look no further as these are the most common issues and most frequently asked questions in Candy Crush Saga.

The two absolute most common questions here in Community are:

I have lost my progress or all played levels? 

If you suddenly are back to level 1 or the game has been lost, check HERE how to get it restored. Visit also our Help Center for more articles on Game progress.

Something went wrong or I didn't get my purchase? 

Check this Community page to get help on a refund or get a purchase corrected. More help related to purchases and Gold Bars can be found in our Help Center.

Game User ID!

A useful tip is also to know your Game ID! How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this. 

🚫 How to close or delete my Community account? Learn more HERE

Candy Crush Saga hot Support topics right now

• How does the new inbox and lives limit work?
• Why can't I play in landscape mode anymore?
• Can't Opt Out of Candy Royale
• Video Ads disappearing or not available
• Last Dragon Egg not dropping

Other frequent questions and topics

• I'm not receiving enough lives
• Why are there more levels on Windows 10?
• Life timer shows 1 000 000 of minutes until the next life
• Ranking Profile shows wrong country
• Need more help or info about an event or challenge?
• Do you want to reset the game and start from level 1 again?
• Avatar stuck on a previous level
• I got a notification about allowing tracking in my game?
• How does the friends list work and how to add friends in the game?

General Technical & Connection issues

The game not working on mobile

• Game freezing or crashing
• Game not connecting to Facebook
• Game has connected to the wrong Facebook account?

The game not working on PC

• Game freezing, crashing or not loading 

Have you lost something?

• Have you lost any purchased items?
• Have you lost your progress/ played levels?
• Your event or challenge is missing?
• No more levels?
• Lost your stored Boosters?
• Lost all Lives in the mailbox?

Are you stuck? 

• Are you new in the game and need help on how to play? 
• Game Mode guide
• Is your level too hard? 
• Has your level changed or doesn't look the same anymore?
• Not enough target orders?
• Candy Frog
• Tasty Tips - Player guide with most common questions

Check also our Help Center here for help on other issues and game questions. Help Center is also available in 22 different languages!

If after these you still need help, please Ask a question under Support. Remember to add as much details as possible on the problem and a screenshot is always helpful.