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Transfering scores to new iPad

Jane180954

I have just got a new iPad and I cannot transfer my scores from my old iPad. I am concerned that my old iPad initially belonged to my husband and is registered to his Apple ID, although I have been playing Candy Crush Saga on it for years.. I am on level 1022.
Can you help me transfer to my new iPad?
Thanks
Jane

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Creative_Elsa

Hi @Jane180954, unfortunately when you play the game on a mobile device those boosters and lives are saved to your device so that you can play the game offline. Any crashes or updates can cause you to lose them at any time. King suggests that you don't accumulate these on a mobile device. So because of this, you won't be able to see them transferred to your new device. If your old device is still working, I would suggest going back there to use up those boosters and get some levels completed and then start playing on your new iPad.

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Creative_Elsa

Thanks for the compliment!

Jane180954

Thanks Elsa. You really are a Superstar.

Creative_Elsa

Jane180954

Thanks Elsa. I will check out the links. I was not going via Facebook so I guess it must have been via Kingdom. My new iPad shows the correct level but my stash of goodies has not been updated

Creative_Elsa

Hi @Jane180954, were you playing the game through Facebook or the Kingdom because they save your progress on the server? It doesn't matter if the iPad was registered to him because when you play the game and log in with either one of them it is your account and has nothing to do with the device.

Please try following the steps on this link:

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

but in order to get your progress back up there if you don't have an account with either one I suggest that you get a Kingdom account. Then you can complete the contact form and they can manually add it back for you.

https://soporto.king.com/contact

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