Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Accidental usage of gold bars

I am on level 1934 and I just accidentally used 10 gold bars. The button for using the gold bars is so close to the "Give Up" button. Then there is no confirmation of wanting to use the gold bars. Is there anything I can do? Thanks for your help!

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njf520

Joseph45 said:

I thought that it may be possible if you contact King about it, but I guess unless you do, it probably isn’t possible, or is very difficult. Like they said in the post, these purchases these purchases do not ask for confirmation (unlike purchases involving real money). I guess it is just recommended that you think carefully before purchasing. Thank you so much for the info, and I am here if you have any other questions! Have a divine evening (it is evening where I’m at).

Thanks! I appreciate the info!

Joseph45

I thought that it may be possible if you contact King about it, but I guess unless you do, it probably isn’t possible, or is very difficult. Like they said in the post, these purchases these purchases do not ask for confirmation (unlike purchases involving real money). I guess it is just recommended that you think carefully before purchasing. Thank you so much for the info, and I am here if you have any other questions! Have a divine evening (it is evening where I’m at).

njf520

Joseph45 said:

Hello @njf520, and welcome to the sweetest community online! I’m sorry that your are experiencing issues with this. Unfortunately, once you purchase with gold bars, they cannot be refunded. One way to protect yourself against accidentally using your gold bars when you didn’t want to would be to put your device in airplane models or turning off WI-FI before you play. I hope this helps you, and have a wonderful day!

Thanks for the reply, Joseph. This has happened twice to me, which is a drag. According to this thread (https://community.king.com/en/candy-crush-saga/discussion/223055/accidental-use-of-gold-bars) refunding the Gold Bars is possible.

Let me know what you think.

Thanks!
njf520

Joseph45

Hello @njf520, and welcome to the sweetest community online! I’m sorry that your are experiencing issues with this. Unfortunately, once you purchase with gold bars, they cannot be refunded. One way to protect yourself against accidentally using your gold bars when you didn’t want to would be to put your device in airplane models or turning off WI-FI before you play. I hope this helps you, and have a wonderful day!

njf520

hello? any help here? thanks.

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Accepted answers

All comments

njf520

hello? any help here? thanks.

Joseph45

njf520

Joseph45 said:

Hello @njf520, and welcome to the sweetest community online! I’m sorry that your are experiencing issues with this. Unfortunately, once you purchase with gold bars, they cannot be refunded. One way to protect yourself against accidentally using your gold bars when you didn’t want to would be to put your device in airplane models or turning off WI-FI before you play. I hope this helps you, and have a wonderful day!

Joseph45

njf520

Joseph45 said:

I thought that it may be possible if you contact King about it, but I guess unless you do, it probably isn’t possible, or is very difficult. Like they said in the post, these purchases these purchases do not ask for confirmation (unlike purchases involving real money). I guess it is just recommended that you think carefully before purchasing. Thank you so much for the info, and I am here if you have any other questions! Have a divine evening (it is evening where I’m at).

Thanks! I appreciate the info!

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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…