Can't log in

Question

I can't log in to my account through my email or facebook. I can continue to play, and have without logging in. I can't get more boosters or spin the wheel this way. I have played for almost a year not signed in so its not worth deleting to reinstall to lose all the levels I've played. But it would be nice if there was another way to get back in to the game. Facebook says "sorry you dont have access to the kingdom right now, try back later" my account says "oops an unknown error has occurred"

Creative_Elsa · Answer

Hi @linzdav, I am unsure what to suggest for your phone.  What I will suggest is that you can complete this contact form and tell them what's going on.  They may have heard of a solution that they can pass along to you.  They will send you an email with a ticket number.  If they tell you to write here in the community, please tell them that you already did and I couldn't get an answer for you.

https://soporto.king.com/contact

linzdav · Answer

I did that, its not that the password is wrong, its that I get an error message no matter what. I can log in on the computer just fine, its my phone, where the progress is, that doesn't work.

Creative_Elsa · Answer

Ok I'd like you to try this.  Go to king.com and try to log into your game.  Just put in your email address and then since you don't have your password, click on "Recover password".  Make sure that you can access that email account because they will send you a temporary password.  Please let me know if you get a temporary password.