Jackpot

FrankieMizelle_

I won the jackpot this morning and my prizes did not show up. How do I get them.

firebombmarkus

Hi @FrankieMizelle_ and welcome to our adorable Community 😊 We can solve this for you if you have a screenshot of what happened. Can you please upload it?

FrankieMizelle_

How can I screen shot it when I clicked on claim my reward it changed screens?

firebombmarkus

Hello again @FrankieMizelle_ I am not sure what can be done if you don't have screenshot. I will tag our sweet Community Manager @Cezdiamond and she will tell us both what can she do for you. Note that she will not be in the office until Monday, so I will ask you kindly to be a little patient. Thank you 😊

dlc412

FrankieMizelle_ said:

I won the jackpot this morning and my prizes did not show up. How do I get them.

FrankieMizelle_

Okay I will wait, but I think it stinks that so many people that play Candy Crush and win or buy items get ripped off. I am on level 2749 and after ll these years have only hit the jackpot 2 times, once before and now today and I can't even get my items.

firebombmarkus

@FrankieMizelle_ I understand your point of view. I play it for 4 years and I never hit the jackpot but I really don't mind. Note that this is a game, it has its glitches and it can't be perfect. We are here to try to help and for that matter we will do anything we can. Thank you for your reply and for being patient. Have a great weekend!