Not playing video for booster lives

Mish

Hi, I posted this question a couple of days ago and got a reply.  I have done exactly what it said and it has made no difference.  

I also note today, 1 February 2019, that all my saved lives have disappeared and my saved boosters.  I note that you have kindly re-installed them for someone in an earlier post yesterday.  Can you please do the same or advise me what I need to do.  

I await hearing from you. 

Mish

mamajane1949

Thanks for replying

PummyRaj

Hello @Mish,

Hearty Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games sections AND share your tips & ideas with others

I am very sorry to hear that you lost all of your boosters and saved lives.  Sometimes, it does happen either with updating and / or reinstalling the game app.  It will not be possible for the King Team to reimburse them unless those are paid with real money but not by spending the Gold Bars or the ones that we won as Daily Boosters or in an event.  

Hope it makes sense!!  If you need to ask any questions, please click on "Quote" below to my post OR tap on "Type your Comment" box OR tag me with @ and my name just like how I wrote your name 

All the best & have a nice day   

mamajane1949

Thanks for replying