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Level 4035 not acknowledging collected ingredients

teqpeach

Twice I have completed this level but it does not recognize the ingredients that have been collected. It does recognize that I have cleared all the squares only. Please fix.

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Cezdiamond

Thanks everyone for letting us know

You are all stars!

firebombmarkus

Awesome 😃 @23linda Thanks for informing us!

23linda

Mine resolved now too. 😀 Thanks for the info teqpeach. 👍

teqpeach

I kept playing and it finally acknowledged the ingredients as collected. BTW it acknowledged it as they were collected.

23linda

teqpeach said:

It resolved itself. I have moved past that level. Thanks for checking. Glad to know it wasn’t just me. Thought I was going crazy. 🤣

How did you know it was resolved? Did you play it again or did the next level just open?

Thanks.

firebombmarkus

Great to hear it 😊 @teqpeach Keep crushing 🍭

23linda

Cezdiamond said:

@23linda thanks for letting me know your device, could you also confirm the game version?

Game version 1.145.0

teqpeach

It resolved itself. I have moved past that level. Thanks for checking. Glad to know it wasn’t just me. Thought I was going crazy. 🤣

Cezdiamond

firebombmarkus said:

Hi @teqpeach and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please make a screenshot of this situation? If we have a screenshot we will have more details and therefore a better chance to help you.

@23linda thanks for letting me know your device, could you also confirm the game version?

@teqpeach please could you let me know your device and game version?

Once I have this I can send this to the game team to investigate, also a screenshot would be great :-)

firebombmarkus

Thank you for your understanding 😊 @23linda Keep crushing 🍭

23linda

Thank you! I’ll be patient... well I’ll try anyway. 😁

firebombmarkus

Hi @23linda I am sorry this is happening to you. I will tag our Community Manager @Cezdiamond and hopefully she will have some solution, it might be a glitch. Please note that it's weekend now and she is not in the office but she will reach you as soon as she can 😊 Have a wonderful weekend 🤗

23linda

Same thing happened to me. After clearing the cherry and nut and the jelly the game did not recognize the win. I play on an iPad mini. I’ll try to do it again and get a screenshot, but I had to use boosters and don’t want to use them all up to get a picture.

edited to add screenshots

at start

Cleared everything

Used the last move

firebombmarkus

Hi @teqpeach and welcome to our adorable Community 😊 I am sorry this is happening to you. Can you please make a screenshot of this situation? If we have a screenshot we will have more details and therefore a better chance to help you.