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How long does it take for customer support to answer email?

Engel999
Engel999 Posts: 4

Level 1
in Support
It's been almost 2 days since I answered the automatic email, but I still didn't receive any help on my issue :( How long does it take to receive a reply?

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,506
    Answer ✓
    @Engel999, is there anything that we can help you with here in the community?  What issues are your experiencing in the game?

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    hi @Engel999What are the rules that you were sending emails to ? go game setting > help center > contact us > Please describe the problem(tropics & sub tropics) >send .hopefully king must reply you within 24 hours 
  • Engel999
    Engel999 Posts: 4

    Level 1
    Hi @Sukanta_Biswas, yes I have first sent them email the way you explained and then answered an automatic email. It's just been more than 24 hours already :(
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    @Engel999 don't worry king must reply you soon,At this moment they are a little busy
  • _Elsa_
    _Elsa_ Posts: 37,506
    Answer ✓
    @Engel999, is there anything that we can help you with here in the community?  What issues are your experiencing in the game?

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