Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Thanks for posting here in the community. As payment issues involve sensitive data and
require personalized support we do not support these queries in the community.
You can find the steps to take here:
https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest