techical difficulties

ttranch

If this is true, then how about a refund for the boosters I purchased and didn't receive, This doesn't explain how you intend to remedy the situation 

Sukanta_Biswas

hi @ttranch welcome to community. you can find here more https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

ChickLady

My envelope will not load, connected to Facebook. Cannot send or receive lives. Also, my friends have disappeared from high score listings, only shows me. Is this part of glitch you're working on?

mysticalmysty

Dear @ChickLady Welcome to the community. There’s some technical issue happening right now with Facebook and hopefully it will fix soon

PummyRaj

Hello @ttranch,

I have just answered your other Question that was posted few days ago.  Can you please explain what's going on and how we can be of more help to you? 

Did you try the suggestions provided in this link  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase   to receive your purchased items OR the refund back? 

If you did, what happened?  We are unable to help you until we can receive as many details as possible with regards to the issue

Please write back by clicking on the "Type your Comment" box located below AND also tag me with @ and my name (without space in between), so that I can receive a notification about your reply!

Thank you & looking forward to assist you further

agaede

Since I agreed to the new policy and privacy update I cannot connect to Facebook. Is this part of your technical issue?

PummyRaj

Hello @agaede, Welcome to the King Community!

I am guessing the issue has just started today, and it is happening on your PC?  If so, it is because there is some issue with the Facebook itself, but not the games.  If you have Game Room on your PC, try playing on it.  Some of the King games are working for me.  

** And even better idea is to play the games on King website itself  https://king.com/games.  You might have to log-in / sign-up if you do not have a King account as of now!  Once, the Facebook issue is solved, we can sync our game progress.  I already have a King account, hence my game is synced in.  

If you are playing on Mobile, you should not have any issues either as I am able to connect to all the I games I play both on iPad and on Android Phone.   If you ARE having issue, I would suggest you to disconnect from Facebook and log-in through Kingdom account.  I am sure you will not have any issue to play this way!!  

Wishing for the Best & hope that you will be able to play your games without any interruption

ttranch

if you think I am going to jump thru all these hoops to fix your mistake, you are grossly mistaken