Hi @tshepp and welcome to our adorable Community 😊 I am sorry this happened to you, but don't worry, we can fix this together. Just follow the link below and you will see several options what to do when your purchase goes wrong.
Did you keep a copy of what you purchased at the time of order? Did you get a receipt of what they charged you? These are the 2 things that you need to DISPUTE THE CHARGE.