saving progress

cherjakmichfan22

I would like to save my progress, not regain my progress but save it - when I go to the in-game help, and put in my email and pswd, what comes up is: "Oops, an unknown error has occurred".  Although I can play the game (saga) I cannot receive any awards or re-wards as the game tells me I have to connect - my tablet shows me connected and I have gone on and off line several times hoping it would catch.  I need technical support, how can I reach the techs that can help me fix the problem?  Is there a number I can call to get help?

mysticalmysty

To retrive your old password just simple try to log onto you game with the email account associated to your game and click on ‘forget the password ‘ when the password prompt pop out. You will get the notification on your email to reset your new password 

mysticalmysty

Hi @cherjakmichfan22 Welcome to the community, to save your progress you have to synch your game to either Facebook or King account, here’s the article for your reference https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

cherjakmichfan22

each solution is tied to facebook and I am not using facebook - and I cannot connect through the game to any help - it gives me the message "Oops, an unknown error has occurred" when I try to connect that way - 

mysticalmysty

Hi again @cherjakmichfan22 You don’t have to connect your game to Facebook, just create  King account by going to King.com and connect your game thru it, I don’t use my Facebook either

cherjakmichfan22

Evidently I am not too bright - just where in the King.com site do I click to link my game to King.com?  I appreciate your help, but don't know what to do once I get to King.com. 

cherjakmichfan22

just found my original account and evidently it shows that my games are being saved - I will uninstall and reinstall and take my chances.  Is there any way to see my current (old) password and change it?

mysticalmysty

To retrive your old password just simple try to log onto you game with the email account associated to your game and click on ‘forget the password ‘ when the password prompt pop out. You will get the notification on your email to reset your new password 

Nima3839

Hello, no, my previous account will be connected. Not that I am connecting with the new account that I am playing now. I do not receive any awards. please guide me

Nima3839

Hello, no, my previous account will be connected. Not that I am connecting with the new account that I am playing now. I do not receive any awards. please guide me

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3057058#Comment_3057058

Hello @Nima3839🤗 A Warm Welcome to the King Community!

The issue you are experiencing and the opening post are completely different! Can you please open a new post using this link (click on the Green letters) —> Ask a new question in Candy Crush Saga Community

This thread will be closed as it is an old Discussion!