Gift envelope

cbjp9933cbjp9933 Posts: 1
Why is it now empty?

Answers

  • firebombmarkusfirebombmarkus Posts: 8,306 Superstar
    Hi @cbjp9933 and welcome to our adorable Community 😊 Are you referring to Candy Crush Saga? Cam you make a screenshot so I can see what is happening exactly? Thank you.
  • PummyRajPummyRaj Posts: 5,166 Superstar
    Hello @cbjp9933 and @firebombmarkus! Good Morning πŸ€—

    Hearty Welcome to the Candy Crush Saga section of our friendly King Community!

    I am guessing you are referring to the "Lives" which are stored at "Envelope" icon!!  If so, there could be few reasons why it is empty --  all the lives you have received might have expired and hence, disappeared!  Usually, the lives are stored for 7 days!

    If it is mobile device -- along with above reason, reinstalling, rebooting, game crashing, etc., also can cause the Lives to disappear.  

    ** If you need any further clarifications or add anything else, please tap on "Type your Comment" and tag us with @ and the name (without space in between), so that we receive a notification about your reply :+1:

    Thank you & have a great day!
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