Level recovery

mike199

i tried saving my progress to my Facebook account before I switched my device and it erased all my progress!! I don’t remember my exact level but I’ve been playing for years and I was around level 3400. How do I get my progress back?

mysticalmysty

Hi @mike199 Welcome to the community. To get your progress follow all the instructions  this link https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back  or you can fill up a form from this link https://soporto.king.com/contact make sure you choose topic ‘problem with my game’ and sub topic ‘game didn’t save ‘ Have a nice weekend

mike199

I followed the instructions in the first link and it didn’t work and when I click the link to fill out the form it directs me to a blank webpage? 

Sukanta_Biswas

hello @mike199
thank you for your feedback.
please check here your candy crush game active or expired ?
https://www.facebook.com/settings?tab=applications
please reply after checking 

mike199

I checked my Facebook and there were no games active. I was able to fill out the form from the link you sent. 

Sukanta_Biswas

hello @mike199
please check 
facebook setting > apps & websites > candy crush saga > active/ renew > save