Lost my record

debbycheung

I am unable to reach my progressed level nearly 4336 after logging with my Fb account.  This brings me starts at level 1. 

Please help me get get back to level 4336.

please! Please!

Sukanta_Biswas

hello @debbycheung

please tell me when you last played this game ?

mercerik

@debbycheung

Hello Debby! Welcome to King Community!

What device are you using when playing Candy Crush Saga? Do you use Facebook to Log-in to play?

Please let us know so we can figure out what caused your problem. It will help if you can provide us with a ScreenShot of this issue.

Thanks for sharing your experience!