Candy Crush Saga

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Sugar drops?

With the Wednesday update, the sugar drop feature seems to be gone in my game. It has been well over 8 hours since I last filled it, so that is not the issue. Has this happened to anyone else?

Welcome! 👋

Comments

Creative_Elsa

Hey guys, here is an update on the Sugar Drop challenge. It has gone into testing so some players still have it and others don't. I"m not sure why or what they are testing but please follow this link because updates from the community manager/moderator will be made there.

https://community.king.com/en/candy-crush-saga/discussion/255966/updates-to-sugar-drops/p1

rwalden75

I updated on mobile android app & still no drops??

chaitanyac

Yeah same is happening with me cince last 4 days no suger drops even after an update 😕

chaitanyac

Pete_Lashmar said:

No drops for me today - I collect then twice a day but none to be found & no countdown showing on levels - they have vanished completely.

Dan4259

Having the same problem when I use the Google Chrome browser. Restarting will not help. When I play using the Firefox browser I get the coins but when I collect enough for the boosters the game freezes and I get nothing on a restart. This has just happened recently. I've changed nothing on my PC.

piglet301

The general discussion board I thought was not necessarily a place to seek fixes or help, there are other boards on this site specifically for that. I started this thread just to gauge if the sugar drop issue was a widespread issue or not, which would determine my next steps. I think it is a little off-putting when "experts" swoop in with huge posts and point out very obvious stuff. I even include in my initial post that 8 hours had passed since I filled it, yet someone still reminded me that the sugar drops re-set and you have to wait for 8 hours to pass. That tells me they didn't pay attention to my post and were just wanting to jump in and educate me. It may be well-meaning but comes across as condescending.

mercerik

@Billy_Barty

You did not challenge me at all, you were telling me that I was guessing when you saw the proof that I didn't have the Sugar Drops feature when I opened Candy Crush Saga App Page inside Facebook and that was solved by refreshing the Browser. If you were having that issue, wouldn't you want to try it? The problem with you is you don't want to do it because you don't know how to do it. How would you know if you haven't tried it? It takes courage to learn new things that you haven't done before.

Read my first comment on your issue and see what was the first thing that I noticed in your ScreenShot that concerns me? Although you were signed-in and inside Facebook, the game does not recognize that you are signed-in. Since the first option I've given you didn't pan out, this is what you should concentrate on. Another possibility is, your Facebook Page being hacked. A lot of that has been happening.

With your impatience, I am afraid of making you try other options. As I said I am an App Fixer, not a Magician. I am not Houdini who can make your problem disappear in a flash. If the first one as you said is a guess, what would happen if the second one doesn't work? I don't know how much maintenance you do with your system, with your Browser and anything connected to it. In this issue that you have, patience and humility will help you resolve it especially this weekend being Easter Sunday.

Hope you have a Happy Easter!

Billy_Barty

"If you are having the same issue as Billy, you have to do the same thing as I told him. The issue you are having is the result of the game slow loading and it will always be the issue if you don't refresh the App right after you open it."
You give out information with confidence that it is correct, but when I challenge you that is NOT correct, you get salty and walk away from the problem. Okay, sounds good.

But I was trying to give as much information as possible about the situation and how the game works for me. Others have chimed in and said they have THE EXACT SAME PROBLEM. Don't get mad at me when YOU give out directions and say "it always will be the issue if you don't refresh the App" and it turns out it is NOT the issue.

Being as you have taken your best shot at helping out, thanks for your efforts.

mercerik

Billy_Barty said:

Hi again.
Yeah, I've clicked on the refresh arrow...I thought I was pretty clear about that: "Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all". I thought perhaps there was some "app update" function somewhere that I needed to access but hitting the curved arrow just restarts my game. No change to the functionality except giving me the very first booster on the treat calendar, which is better than nothing (which is what I'm currently earning for boosters). Open the game, collect the daily treat (always the striped/wrapped candy combo) and play the current level. Then the Candy Quest becomes available so pick one and scroll to a level that you can beat with no boosters and earn whatever is needed for the Quest. Collect the boosters. Refresh and do it again until you can take a run at the hard levels again.

I wish there was a bit less assurance in your answers that you are giving the ultimate final solution when in fact you're just guessing at what the problem is. I've been playing this game for years, and am into the 3800's so helpful hints like refreshing the screen or changing browsers seem kind of like grasping at straws...
As far as the Build-a-Bot thing goes, I've never seen it so I never knew I was missing it. Was it useful for anything or just a waste of time like that Denize dragon stars thing?

@Billy_Barty

Hi Billy!

Before we start, I want to make it clear to you that I am a volunteer here. I joined this Community early this year to help people with their App issues. I don't work for King. I don't get paid for the solutions I share.

If you hire someone to have this fixed, every applications technicians have to make your problems as you described to reappear as they fix it. They are not magicians, they base the solutions on what they see. I was able to do that with my Facebook App and refreshing it fixed the problem. If yours didn't turn out the way mine did, don't take it out on me. You have a much bigger issue.

If you look at the initial ScreenShots I posted here, the dates on the right corner (Systray) was dated April 18, 2019 on both which means I tried it at the time I put my two cents on yours. When I open Candy Crush Saga, the Sugar Drops feature was not there and when I refreshed my Browser, it was back where it should be.

There is a difference between Apps running inside your Computer and Apps running inside Facebook. If you have issues on Apps inside Facebook, common sense will tell you that rebooting your system is not going to fix it. There will not be any "App Update Function" anywhere for Apps inside Facebook because they are updated when Facebook Updates.

I understand that you are frustrated but accusing me of guessing is not a nice thing to say for someone who is giving you a helping hand paid or not. If you yourself are paying someone to fix this for you, they might not feel offended.

Not all issues happening in your browser is caused by Candy Crush Saga. The Community is actually a helpful venue for getting solutions to a problem. It so happen that some of us here have knowledge and experience with some of the problems presented by players.

When I said Final Note, it was only to end my comments for the night. It was not intended for you since I did not put a tag like @Billy_Barty on it. It was just to inform everyone that Build-A-Bot Challenge is not present on Facebook. Look at my comments with illustration on yours and I quote "Hope this helps! Let me know if it works like a Charm like it did for me last night when I was trying to resolve your issue. Have a Wonderful Evening!"

I tried to fix your problem. I was planning on trying to completely fix this with other resolutions if the first one does not work. Since you don't trust my the way I handled this issue, I am stopping here and let others take over.

Good Luck!

HF1

Same again as Billy - but thanks for trying to help.

Billy_Barty

Hi again.
Yeah, I've clicked on the refresh arrow...I thought I was pretty clear about that: "Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all". I thought perhaps there was some "app update" function somewhere that I needed to access but hitting the curved arrow just restarts my game. No change to the functionality except giving me the very first booster on the treat calendar, which is better than nothing (which is what I'm currently earning for boosters). Open the game, collect the daily treat (always the striped/wrapped candy combo) and play the current level. Then the Candy Quest becomes available so pick one and scroll to a level that you can beat with no boosters and earn whatever is needed for the Quest. Collect the boosters. Refresh and do it again until you can take a run at the hard levels again.

I wish there was a bit less assurance in your answers that you are giving the ultimate final solution when in fact you're just guessing at what the problem is. I've been playing this game for years, and am into the 3800's so helpful hints like refreshing the screen or changing browsers seem kind of like grasping at straws...
As far as the Build-a-Bot thing goes, I've never seen it so I never knew I was missing it. Was it useful for anything or just a waste of time like that Denize dragon stars thing?

mercerik

Final Note:

Build-A-Bot Challenge is not available on Candy Crush Saga Facebook Version App.
This is when you play the game inside your Facebook Account using a Browser
like Chrome in your Desktop or Laptop Computers.

mercerik

HF1 said:

Tried that many times, as has Billy_Barty (he specifically says so).

@HF1

Hi there! Welcome to the King Community!

If you are having the same issue as Billy, you have to do the same thing as I told him. The issue you are having is the result of the game slow loading and it will always be the issue if you don't refresh the App right after you open it. You need to refresh the App when you are there using the Refresh or Curbed Arrow on the Upper Left Side Corner of your browser. Just look at the Facebook Sugar Drops Fix Illustration that I made for him.

Thanks for visiting this thread! Hope my resolution to the issue fixes yours! Let me know if it does or doesn't.

mercerik

bearwithme said:

@HF1 - I believe @Billy_Barty said he uses chrome - does the Win 10 app work with one of the other browsers? Maybe using a different browser might help (I'm not IT expert but sometimes I have had better luck with certain programs using a different browser). Just a thought.

@bearwithme

Hi there!

Windows 10 Candy Crush Saga Version is an independent App that gives you the options of logging-in on either Facebook or Kingdom. The nice thing about this is you don't have to use a browser. This is just like other Online Computer Games. I never had problems with this version whatsoever and it loads faster than CCS Facebook App.

mercerik

Billy_Barty said:

Good morning. Happy Easter!
I've only ever played on the Facebook app; I don't have any games on my phone (too tempting!!) and I play on laptops and occasionally a tablet. However, I'm not sure how to "refresh the app". Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all. Log out and log back in? Yeah, many times. Reboot the computer? Yeah, both this one and the work computer, which did a full scheduled systems update.

There have ALWAYS been issues with the gameplay for me: I've reported several times that I consistently win the Dexter challenge but don't always get the prizes. The sugar drop 180 booster machine glitches out at least once a week by stalling and not giving the prizes or by resetting to a lower total. My daily Treat Calendar always starts at the first treat and will only give the second one if I'm playing at 10pm. Never any other time. Even if I leave the game open, it never progresses to the third treat. The scrolls for hard levels never carry over to the next time I log in but only accumulate while I play, meaning that I have to leave the game running in the background indefinitely.
However, the Daily Win sticker still works properly, adding a sticker per day and accumulating them.

@Billy_Barty

Hi Billy!

When you play Candy Crush App on Facebook, rebooting your computer is not going to help at all if you encounter the same Sugar Drops issue when you open the Candy Crush Saga from within Facebook. The issue you are having is the result of the game slow loading and it will always be the issue if you don't refresh the App right after you open it. You need to refresh the App when you are there using the Refresh or Curbed Arrow on the Upper Left Side Corner of your browser. To make it easy for you to follow, I created a Facebook Sugar Drops Fix Illustration specially for you.

Hope this helps! Let me know if it works like a Charm like it did for me last night when I was trying to resolve your issue.

Have a Wonderful Evening!

Image: https://us.v-cdn.net/6030983/uploads/editor/xu/0nduqojoidz2.jpg

bearwithme

@HF1 - I believe @Billy_Barty said he uses chrome - does the Win 10 app work with one of the other browsers? Maybe using a different browser might help (I'm not IT expert but sometimes I have had better luck with certain programs using a different browser). Just a thought.

HF1

Tried that many times, as has Billy_Barty (he specifically says so).

bearwithme

Hi everyone. I don't play CCS on the computer - I play on my phone and tablet using IOS. I play thru FB and I still have sugar drops and the build a bot. Sounds like some of you are definitely experiencing a glitch. If I have a problem on my tablet I just reboot or hard boot it (pretty easy to do). It doesn't always work but usually it does. I would think the process would be the same on the computer - restart of shutdown and then start up again. Anyway - I certainly hope you all can get your issue(s) resolved. Good Luck and have a great weekend.

HF1

I could have written Billy_Barty's post word for word - exactly the same ongoing issues for me, even down to the second treat at 10 pm (I'm using Facebook on Chrome), and now no sugar drops either!

Billy_Barty

Good morning. Happy Easter!
I've only ever played on the Facebook app; I don't have any games on my phone (too tempting!!) and I play on laptops and occasionally a tablet. However, I'm not sure how to "refresh the app". Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all. Log out and log back in? Yeah, many times. Reboot the computer? Yeah, both this one and the work computer, which did a full scheduled systems update.

There have ALWAYS been issues with the gameplay for me: I've reported several times that I consistently win the Dexter challenge but don't always get the prizes. The sugar drop 180 booster machine glitches out at least once a week by stalling and not giving the prizes or by resetting to a lower total. My daily Treat Calendar always starts at the first treat and will only give the second one if I'm playing at 10pm. Never any other time. Even if I leave the game open, it never progresses to the third treat. The scrolls for hard levels never carry over to the next time I log in but only accumulate while I play, meaning that I have to leave the game running in the background indefinitely.
However, the Daily Win sticker still works properly, adding a sticker per day and accumulating them.

Comments

Creative_Elsa

https://community.king.com/en/candy-crush-saga/discussion/255966/updates-to-sugar-drops/p1

rwalden75

I updated on mobile android app & still no drops??

chaitanyac

Yeah same is happening with me cince last 4 days no suger drops even after an update 😕

chaitanyac

Pete_Lashmar said:

No drops for me today - I collect then twice a day but none to be found & no countdown showing on levels - they have vanished completely.

Billy_Barty said:

Hi again.
Yeah, I've clicked on the refresh arrow...I thought I was pretty clear about that: "Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all". I thought perhaps there was some "app update" function somewhere that I needed to access but hitting the curved arrow just restarts my game. No change to the functionality except giving me the very first booster on the treat calendar, which is better than nothing (which is what I'm currently earning for boosters). Open the game, collect the daily treat (always the striped/wrapped candy combo) and play the current level. Then the Candy Quest becomes available so pick one and scroll to a level that you can beat with no boosters and earn whatever is needed for the Quest. Collect the boosters. Refresh and do it again until you can take a run at the hard levels again.

I wish there was a bit less assurance in your answers that you are giving the ultimate final solution when in fact you're just guessing at what the problem is. I've been playing this game for years, and am into the 3800's so helpful hints like refreshing the screen or changing browsers seem kind of like grasping at straws...
As far as the Build-a-Bot thing goes, I've never seen it so I never knew I was missing it. Was it useful for anything or just a waste of time like that Denize dragon stars thing?

@Billy_Barty

Hi Billy!

Before we start, I want to make it clear to you that I am a volunteer here. I joined this Community early this year to help people with their App issues. I don't work for King. I don't get paid for the solutions I share.

If you hire someone to have this fixed, every applications technicians have to make your problems as you described to reappear as they fix it. They are not magicians, they base the solutions on what they see. I was able to do that with my Facebook App and refreshing it fixed the problem. If yours didn't turn out the way mine did, don't take it out on me. You have a much bigger issue.

If you look at the initial ScreenShots I posted here, the dates on the right corner (Systray) was dated April 18, 2019 on both which means I tried it at the time I put my two cents on yours. When I open Candy Crush Saga, the Sugar Drops feature was not there and when I refreshed my Browser, it was back where it should be.

There is a difference between Apps running inside your Computer and Apps running inside Facebook. If you have issues on Apps inside Facebook, common sense will tell you that rebooting your system is not going to fix it. There will not be any "App Update Function" anywhere for Apps inside Facebook because they are updated when Facebook Updates.

I understand that you are frustrated but accusing me of guessing is not a nice thing to say for someone who is giving you a helping hand paid or not. If you yourself are paying someone to fix this for you, they might not feel offended.

Not all issues happening in your browser is caused by Candy Crush Saga. The Community is actually a helpful venue for getting solutions to a problem. It so happen that some of us here have knowledge and experience with some of the problems presented by players.

When I said Final Note, it was only to end my comments for the night. It was not intended for you since I did not put a tag like @Billy_Barty on it. It was just to inform everyone that Build-A-Bot Challenge is not present on Facebook. Look at my comments with illustration on yours and I quote "Hope this helps! Let me know if it works like a Charm like it did for me last night when I was trying to resolve your issue. Have a Wonderful Evening!"

I tried to fix your problem. I was planning on trying to completely fix this with other resolutions if the first one does not work. Since you don't trust my the way I handled this issue, I am stopping here and let others take over.

Good Luck!

HF1

Same again as Billy - but thanks for trying to help.

Billy_Barty

mercerik

HF1 said:

Tried that many times, as has Billy_Barty (he specifically says so).

mercerik

bearwithme said:

@HF1 - I believe @Billy_Barty said he uses chrome - does the Win 10 app work with one of the other browsers? Maybe using a different browser might help (I'm not IT expert but sometimes I have had better luck with certain programs using a different browser). Just a thought.

mercerik

Billy_Barty said:

Good morning. Happy Easter!
I've only ever played on the Facebook app; I don't have any games on my phone (too tempting!!) and I play on laptops and occasionally a tablet. However, I'm not sure how to "refresh the app". Hit the refresh arrow on my screen? Dozens of times, because that\s the only way to get any boosters at all. Log out and log back in? Yeah, many times. Reboot the computer? Yeah, both this one and the work computer, which did a full scheduled systems update.

There have ALWAYS been issues with the gameplay for me: I've reported several times that I consistently win the Dexter challenge but don't always get the prizes. The sugar drop 180 booster machine glitches out at least once a week by stalling and not giving the prizes or by resetting to a lower total. My daily Treat Calendar always starts at the first treat and will only give the second one if I'm playing at 10pm. Never any other time. Even if I leave the game open, it never progresses to the third treat. The scrolls for hard levels never carry over to the next time I log in but only accumulate while I play, meaning that I have to leave the game running in the background indefinitely.
However, the Daily Win sticker still works properly, adding a sticker per day and accumulating them.

bearwithme

HF1

Tried that many times, as has Billy_Barty (he specifically says so).

bearwithme

HF1

I could have written Billy_Barty's post word for word - exactly the same ongoing issues for me, even down to the second treat at 10 pm (I'm using Facebook on Chrome), and now no sugar drops either!

Billy_Barty

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.