My rewards videos not apprearing anymore

my rewards advertisement videos not appearing any more. It has been a week. I am sad.
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Comments

  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    hello @madhumita

    Through this messages, I welcome you to the king community.  :)
    Currently the King has released a large number of new events & offers, and has shared it through a few groups. Not all events are for everyone. Before any change is implemented a randomly chosen group of players is selected to trial the feature, and based upon how the change is viewed king then decide whether the change is one they want to adopt or not. This feature has been rolled out to different players for a certain amount of time but not everyone will receive this.
    If you not received AD that mean you are now not under the testing group.  
    however, you can check some troubleshooting. did you using android for this game?
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • madhumitamadhumita Posts: 6
    No i am using iphone7
  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    edited April 18
    Hello @madhumita
    Thank you for your reply.
    Tou can check some troubleshooting.
    Check your app update here
    Update device software If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, you can see if there is an update manually
    1. Touch Settings.
    2. Scroll to and touch General.
    3. Touch Software Update.
    4. If an update is available, touch Download and Install.
    5. Read the terms and conditions and touch Agree.
    6. Touch Agree.
    7. Wait for the update to download.
    8. Your Apple iPhone 7 Plus will restart to complete the update.


    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • madhumitamadhumita Posts: 6
    Will try.. Thank you so much
  • Amy_ClyneAmy_Clyne Posts: 28 ✭✭
    I’m not getting the videos either and I always got them.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    Hello @Amy_Clyne
    What device you using for this game?
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Amy_ClyneAmy_Clyne Posts: 28 ✭✭
    My iPad. I always had the ads and then a booster, now I don’t.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    @Amy_Clyne
    Have you checked the above problems? :)
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Amy_ClyneAmy_Clyne Posts: 28 ✭✭
    My iPad is updated.
  • Amy_ClyneAmy_Clyne Posts: 28 ✭✭
    Also all my apps are updated.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    @Amy_Clyne
    If you not received AD that mean you are now not under the testing group.   :3 
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



  • Amy_ClyneAmy_Clyne Posts: 28 ✭✭
    Well, I guess I won’t be playing again until I can get boosters, because I’m not paying for them.
  • madhumitamadhumita Posts: 6
    Same here Amy. My friends are all getting the rewards videos. Only I am not getting. I was a big fan and addict of candy crush. All my friends call me the candy crusher. But without the boosters and rewards vids, it is becoming frustrating.
  • madhumitamadhumita Posts: 6
    I will not play candy crush from now.
  • Sukanta_BiswasSukanta_Biswas Posts: 5,958 Superstar
    hello @madhumita @Amy_Clyne
    Don't upset. I'll ask you to wait for the next update. maybe everything will normal again  :)
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good dayπŸ™
    🎁 Superstars Summer Contests πŸŽ
    πŸ”Ž Opportunity to Win 100 Gold Bars πŸ”



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