Can't save progress to Kingdom

Guyatron2

Haven't been able to save progress to either FB or Kingdom for some time. Have tried all the tips I can find...but still can't log into the Kingdom from settings (avatar and username have disappeared but email address is OK). Have successfully reset Kingdom password but message is 'Oops an unknown error has occurred'. I have been playing without any freebies for months - the special candies accrue but rewards don't become available to use (now up to >7000 lol). No daily spins etc or free lives. Also can't logout - message is 'No Internet connection found'. Have deleted FB, turned device off, reinstalled etc, cleared cache - tried to follow all suggestions I can find but still can't get past the connection difficulties. Have screenshot of current progress. Any further suggestions welcome. Thanks

Sukanta_Biswas

Hello @Guyatron2

Through this messages, I welcome you to the king community.
Do not worry, if you have any issues with your game, I will tell our game expert. And she certainly will solve it.
For now, I'm trying to help you.
What device you using for this game?

Guyatron2

Hi, an android phone. 

Sukanta_Biswas

hello @Guyatron2
Basically if you change the Facebook password without logging out the game, then this problem will come.
First save the screenshot of your boosters and the last level. 

1. uninstall app > restart device > install app again > login with facebook or kingdom. for that your problem will solve but you will be lost your saved boosters.
2. Contact king care and claim for your losing boosters.   

Guyatron2

Thanks, I've been trying to avoid losing my level progress which I understand will happen if I uninstall/reinstall. In your message you just mention the boosters but I assume if progress is also lost I should be able to get that reinstated if I also have the latest screenshot. Thanks for your help. 

Sukanta_Biswas

@Guyatron2
The best way have to try any friend or family phone. install and login  then see what level there.